FAQ

How do I place an order?

Placing an order is super easy! Just select the items you want to purchase and click on the "Add to Cart" button. Once you have selected all your items, you can click on "View Cart" on the right-hand side of the page and proceed to your preferred payment method. Once your payment is processed, you will get an email with your invoice. Your product will arrive to your address in 2-3 working days! :-)

 
 
Payment and Shipping

 

Get free shipping for orders of CHF 80.00 or more. For smaller orders, we charge a shipping fee of CHF 10.00, which will be credited as a voucher for your next order!
Our shipping is made via Swiss postal services. Your order should arrive in 2-3 working days after your payment is processed.​

 
 
Secure Ordering & Payment Options

 

Our payment system is end-to-end encrypted. You can pay with a credit card, by invoice or in cash at the meeting points. 

 
 
Returns & Refunds
 

Should your product be damaged, we will send you a new one. Returns are otherwise not allowed.

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